The WebsiteThis website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
What information do we collect?We may collect the following personal information: Your IP address (in server logs) Your name (where it is provided to us in the contact forms on this website) Your email address (where it is provided to us in the contact forms on this website)
What do we use this information for?Your IP address may be used for diagnostic and forensic reasons on our server or for the purposes of identifying your business name when browsing the site from a corporate network location. We will use your name and other contact details for the purposes of answering enquiries.
How long will we keep your data?Your IP address information will be retained in server logs for 30 days and then deleted. Email address and contact information will be retained for 7 years following completion of any contractual engagement. Contact information collected for newsletter purposes will be retained until removal is requested by the data subject.
How can I control the use of my data?You have a wide range of rights as regards your personal data. Under current data protection laws, you have the right to request the following: The right to erasure of your data (the right to be forgotten). The right to object (the right to have us stop using your data for a specified purpose) The right to amendment (the right to have incorrect data amended) The right to access (to be given a copy of all the data we hold on you in a portable format) The right to the restriction of processing (to restrict the use of your data) Rights related to automated processing (we do not conduct any automated processing) If you have any questions at all about your data or RedBook agency's data protection, please use the following contact information: Email: firstname.lastname@example.org You are also entitled to raise a complaint with the ICO whose details can be found here: www.ico.org
How do we protect your data?All our staff receive training on information security and data protection and we take this responsibility very seriously as an organisation.
Contact & CommunicationUsers contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
External LinksAlthough this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media PlatformsCommunication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Disabling CookiesYou can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.
The Cookies We SetThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
More InformationHopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information you can contact us through one of our preferred contact methods.
TERMS & CONDITIONS
OverviewThis website is operated by RedBook agency. Throughout the site, the terms “we”, “us” and “our” refer RedBook agency. RedBook agency offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions. Any new features or tools which are added to the current site shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
General ConditionsWe reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness of InformationWe are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Services and PricesPrices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services (if applicable)We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. All descriptions of service pricing are subject to change at any time without notice, at the sole discretion of us.
Accuracy of Billing and Account InformationYou agree to provide current, complete and accurate billing and account information for all services. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
User Comments, Feedback and Other SubmissionsIf, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, Inaccuracies and OmissionsOccasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to service descriptions and pricing. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in the Service or on any related website is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.
Prohibited UsesIn addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitations of LiabilityWe do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall RedBook agency, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
IndemnificationYou agree to indemnify, defend and hold harmless RedBook agency and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SeverabilityIn the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
TerminationThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire AgreementThe failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
Changes to Terms and ConditionsYou can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Contact InformationQuestions about the Terms and Conditions should be sent to us at email@example.com
Please review our GDPR Statement regularly as it is subject to intermittent amendment.
Compliance OverviewWith GDPR and PECR coming into force as of 25th May, we have been working hard to consult with businesses to provide guidance to them on how they should best work towards compliance with these two EU regulations. Further to this, in the background, we have been working hard to bring ourselves into compliance well before the 25th May.
Sub-processorsIn line with the regulation, we are required to inform you of any other processors involved in the processing of your data. In our day to day operations, the vast majority of our information is stored on our internal systems here in our offices.
Hosted ServicesWhere we provide hosting services to our clients we act as data processors on the behalf of our client who are data controllers under the terms of the regulation. Data Controllers are required to seek assurances from data processors that data processing is being carried out in a manner where “reasonable technical and organisational measures” are being taken to secure the data being processed. Data Processors are required to provide this information on request. To this end, please see below the following series of statements to satisfy this requirement.
Organisational MeasuresWe have engaged internal consultants who have created a GDPR compliance manual that contains all of the information required to demonstrate compliance to a regulator of Supervisory Authority should we be required to do so in line with the requirements of the regulation. Access to the administrative portions of the hosting infrastructure are highly restricted, limited to a few people within the business.
Technical MeasuresAll hosted services are protected by multiple layers of protection. Every server is protected by a hardware firewall that only passes genuine traffic destined for specific services. Access to critical services are disabled and restricted as necessary. Each server is further protected by an additional software firewall and physical DDOS appliance. The software firewall is configured to only allow relevant network services. Further to this, each CMS website is protected by a software-based Web Application Firewall to provide protection against common vulnerabilities etc. We also employ intrusion detection systems on the servers that are monitored for unusual behaviour. Website files, databases and other data relating to the website, underlying content management system files, version and so on are the sole responsibility of the customer.
RedBook agency are responsible for the security of the Operating System and firewall configurations alongside updating the WHM/CPanel software on the servers only.
Website Development and Design servicesWhere you have contracted RedBook agency to design or build a website or web application for you, we are neither data controllers nor data processors with respect to the function and data collection that you provide for on your site / application. In these circumstances the client is acting as a Data Controller and the company hosting the site is acting as a processor and the Controller should seek written assurances from the processor around the measures being taken to secure the data.
Technical IT ServicesWhere you have contracted RedBook agency to consult upon, build, and deploy internal IT systems, RedBook agency is not responsible for the way in which these systems are used and, as Data Controllers it is your responsibility to ensure that your IT systems and the organisational policies and procedures are compliant with the regulation. RedBook agency is willing to assist with this in whatever way possible.
3rd Party Hosted ServicesWhere you have taken advice from RedBook agency who have recommended and / or referred you to a 3rd party processing service, such as O365 or Jungledisk, RedBook agency act as neither processors nor controllers with respect to these data processing systems. The Data Controller should seek written assurances from the processor around the measures being taken to secure the data.
RedBook agency Internal Systems
We have engaged internal consultants who have created a GDPR compliance manual that contains all of the information required to demonstrate compliance to a regulator of Supervisory Authority should we be required to do so in line with the requirements of the regulation.
We have multiple layers of physical and logical security in place in our premises. Our building is secured with multiple layers of key-based access with registered key holders and controlled access to keys. Our building entrance is secured with a shutter and the building is alarmed and monitored 24x7x365. Access to data on our internal systems is restricted according to business need and each user has a unique password and username and all systems are logged and monitored for unusual behaviour 24x7. We employ a full suite of anti-malware systems and all updates and patches are applied and checked regularly by our internal team. Our network is protected by a controlled and monitored hardware firewall. Each computer has software firewalling enabled and controlled. We have multiple logging and monitoring systems internally that continually monitor and record successful and unsuccessful access to data stored on our systems.
Data Collection Policy Statement
DisclaimerNothing on this statement constitutes legal advice. Specialist legal advice should be taken in relation to specific circumstances. The contents of this site are for general information purposes only. Whilst we endeavour to ensure that the information in this statement is correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission. We shall not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of, or inability to use, this site or any material contained in it, or from any action or decision taken as a result of using this site or any such material.